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This policy explains how Teemikemedia Agency Ltd. handles deposits, milestone payments, cancellations, refunds, paused projects, and payment disputes for our digital services.
Last updated: June 21, 2026This Refund Policy applies to website design, website redesign, landing page design, ecommerce setup, WordPress development, Shopify development, LearnWorlds course website projects, audits, strategy sessions, SEO setup, maintenance, and related digital services delivered by Teemikemedia Agency Ltd.
Our services are tailored to each client. Once planning, strategy, content structuring, design, setup, revisions, or implementation work begins, value has already been delivered through time, expertise, consultation, and project execution.
Deposits, booking fees, and project reservation payments are generally non-refundable once a project slot has been secured and onboarding, discovery, planning, or consultation has started.
A deposit may only be reviewed for refund if payment was made in error and no onboarding, communication, consultation, or project preparation has taken place.
Where a project is billed in stages, each payment covers the work scheduled for that phase. Refund requests for a milestone will be assessed only against work not yet started for that milestone and not against completed or partially completed work already delivered.
A refund may be considered when Teemikemedia Agency confirms that paid work has not started and no meaningful project time, creative direction, consultation, design, development, or delivery activity has been completed.
Any approved refund may be partial rather than full, depending on work already completed, time already committed, and business costs already incurred.
The following are normally non-refundable: completed consultations, discovery sessions, strategy calls, audit work, design concepts already presented, revision rounds already used, content organization work, hosting or domain costs, premium plugins, templates, advertising spend, transaction charges, and any third-party purchases or tools secured for the client.
Refunds are not issued simply because a client changes direction, delays content, changes preferences after approval, or decides not to continue after work has already progressed. We recommend raising concerns early so we can work toward a practical solution inside the project process.
If a project is paused because required content, approvals, logins, feedback, or decisions are delayed by the client, payments already made remain attached to the project work completed so far. Restart timing may depend on current agency availability and workload.
If a client chooses to cancel after work has started, any refund offered will be reviewed after deducting the value of time spent, strategy completed, assets prepared, revisions already handled, communication time, and any third-party expenses already paid on the client's behalf.
If Teemikemedia Agency is unable to continue a project before meaningful work begins, we may offer a full or partial refund depending on the stage reached. If some work has already been delivered, any refund will reflect only the undelivered portion.
Before filing a chargeback or payment dispute, please contact us directly so we can review the matter in good faith. Unauthorized chargebacks on already delivered work, consultation, or agreed service time may be formally disputed using project records, approvals, email communication, timestamps, and payment evidence.
If a refund is approved, processing time depends on the payment processor or banking system used. We will initiate the approved amount within a reasonable period, but we do not control the final speed at which funds appear back in your account.
To request a refund review, contact us with your full name, project name, payment date, amount paid, reason for the request, and any supporting context. Each request is reviewed individually according to work completed and the terms already agreed for the project.
We may update this Refund Policy from time to time to reflect operational, legal, payment-processing, or service changes. The latest version published on this page applies to new inquiries and ongoing website visitors unless a written project agreement states otherwise.
If you have questions about this Refund Policy or would like us to review a payment concern, please contact us: